FAQ’S: Need a quick answer?

If you don’t see the answer to your question, simply scroll down and fill out our contact form. We will be in touch as soon as possible.

What is the cost?

How Do I Book BOTH a Petting Zoo and Pony Ride?

To book both the Petting Zoo and Pony Rides, select one of our “Combo” options. We recommend the Small Combo for most birthday parties (Medium if you have a huge family). The Medium and Large Combos usually work well for most church, community and school events.

How do I check Avalability?

You can check availability 3 ways:

  1. Fill out our booking form here with all your party info. If we can make your exact time and date work, we will send you a confirmation and add you to the calendar. If we don’t have availability at your requested time, we will contact you with other options. If you don’t want one of the other options, you can cancel your booking without a fee.
  2. You can email Marta: [email protected] (or fill out the contact form below). We try to respond to emails within 24 hours, but sometimes (especially over a busy weekend), this isn’t always possible.
  3. You can call or text Marta: 573-416-3150. If you try calling over the weekend, we may be at an event and unable to answer. Please leave a message or try text/email 🙂

How Much is the Deposit?

The deposit is $50 and is required at the time of booking. The remainder can be paid day of your event with Cash, Check, Card, or Cash App.

The $50 deposit is not refundable, but we do offer 1 free reschedule because we understand that sometimes things come up (rain, family emergency etc).

The only case in which the deposit would be refunded is if the date that you have selected on the booking form isn’t available. We will reach out with other options. If none of the options work for you, then the deposit will be refunded right away.

Email: [email protected]

Phone: 573.416.3150

How Far Do You Travel?

We don’t really set a travel limit. If we are available, we will drive as far as you need us to.

Our St. Louis area travel fee is $60. This covers a 50mi radius from zip code 63038.

If you are outside this area, you can calculate your travel fee by looking up the number of miles from our zip code (63038) to the zip code where you are holding your event. We charge $2/mile (one direction only).

What is Your Rain/Snow Policy?

We won’t cancel an event unless the roads are unsafe to travel – but if you feel the need to make changes, we are happy to work with you!

There are cases where the weather isn’t conducive to outdoor events, and we will gladly reschedule or work with you to come up with a solution so that your guests don’t get soaked.

There are several way that we can work things out:

  • Set up an a garage/overhang/pavilion
  • Reschedule/adjust times to miss rain
  • Switch to a Mini Zoo and set up indoors
  • Switch from pony rides to a zoo (indoors)
  • Hold your booking until you pick a new date (even a year later!)

Changes need to be made with enough advance notice so that we don’t load up animals and head to your event.

Do You Have Insurance?

Yes, we have insurance for both the petting zoo and pony rides.

To set up an event with a park requiring insurance please make a note with the park representative’s name,  phone and email on the booking form. We will contact them directly and work out details.

If you are requesting a certificate on behalf of an organization, please include your COI request with organization name and mailing address in the “notes” section on the booking form.

What kind of space do you need?

We can work with a lot of different situations.

Pony Rides – Generally need the most space as we need room to walk a horse/pony around. We can walk on Asphalt, driveways or sidewalk as well as grass (ponies generally don’t like walking on gravel). IF you have a QUIET street/court we can walk on the road. If you book a mini horse, (weight capacity 60lbs) we can usually do pony rides in a garage if it rains. If the ground is REALLY soft and you are worried about your grass, we recommend doing pony rides on sidewalk/driveway. Ground does not have to be level, but it is nice 🙂

For large events with lots of pony riders – PLEASE rope off an area for pony rides. This helps to keep small children out from under the ponies and safe!

Mini Zoo – Can easily be set up inside or outside. Can be set up on grass, concrete or gravel. We need a space about 5′ x 5′ for set up. If it is cold, reptiles and baby birds will need to be set up indoors. If it is hot, we will need a spot with shade for the animals.

Small Zoo – Can be set up on grass or asphalt/gravel (indoor setup available $100 extra). Space needed: an area at least 10′ x 20′ (or the space of a 2 car garage). If it is cold, reptiles and baby birds will need to be set up indoors. If it is hot, we will need a spot with shade for the animals.

Medium Zoo – Can be set up on grass or asphalt/gravel (indoor setup available $100 extra). Space needed: an area at least 20′ x 20′ (or the space of a 2 car garage). If it is cold, reptiles and baby birds will need to be set up indoors. If it is hot, we will need a spot with shade for the animals.

Large Zoo – Can be set up on grass or asphalt/gravel (indoor setup available $100 extra). Space needed: an area at least 20′ x 30′ (or the space of a 3 car garage). If it is cold, reptiles and baby birds will need to be set up indoors. If it is hot, we will need a spot with shade for the animals.

How much parking space do you need?

For neighborhood events: We need enough space to to pull up near where the zoo will be set up. It takes about the space of 4 cars to pull the trailer up and get it out of the roadway. We can park in a driveway IF your driveway is the length of 3 cars, and you leave enough room on either side to back in/out without clipping any cars (trailer make wide turns). If you schedule pony rides and no zoo, we can park further away and just walk the ponies 🙂

For events in parking lots: We can park the trailer across 6-7 car spaces, or pull through 2 parking spaces provided that we have enough room on either side to unload animals and pull out without clipping any cars. We can also pull the trailer close to set up area, unload and then park elsewhere out of the way.

When do you arrive?

For most events we give ourselves 15 minutes to get everything set up and ready to go. If you need us to be set up early, please book your starting time when you would like us to be in place. If you do not have a place to park the trailer near where there animals will be, please let us know ahead of time so that we can allow enough time to carry everything to where it needs to be.

For larger events and combos we try to allow 30 minutes for set up time.

How Do I Book a Unicorn?

To book a event with one of our ponies dressed as a unicorn, go to our booking form and select either “Pony Rides” or a “Combo” option and then select the “Add Unicorn Costume” option on the booking form. Adding a Unicorn costume costs $100 in addition to our regular pricing. With this option, you get a white pony dressed up with a unicorn horn, and colored hair. If you are the first person to book the unicorn for the day, you get to pick the colors for the hair. Most popular selections are Rainbow and Pink/Purple, but we have all sorts of colors and can come up with almost anything that you would like 🙂

The unicorn option is by for the most popular, so of course it is subject to availability. If you are planning a unicorn event, please don’t procrastinate or we may run out of spots for your party.

How Many Ponies Do I Need?

One pony is usually sufficient for most birthday parties unless you have a really big family or have invited a LOT of guests.

If we do short rides, one pony can give about 50 rides in an hour. If you are worried that this won’t give the children enough time to ride, we can add time or extra ponies.

For church and community events we typically recommend 2-3 ponies and a longer time frame to allow all children a turn on the ponies. If you have a really large event, are on a tighter budget, and can’t add ponies/time, we recommend a petting zoo. The petting zoo can typically handle a larger crowd than ponies rides can (unless you add extra ponies).

For fundraisers/charity events, we are happy to collect tickets from participants if you need us to. For example: If you are charging $7/pony ride at your event, simply let us know ahead of time, and we are happy to collect tickets before letting children on the ponies.

How Much Weight Can the Ponies Carry?

Typically we discourage adults from riding, but our ponies can handle most children. If you want a horse for adults to ride, you need to contact Marta directly to make sure that this is an option (email [email protected] or phone 573.416.3150 call/text).

Lacey – Brown mare 58″ tall – weight limit 120lbs – (yes, she’s technically a horse, but she is 21 years old. She is STRICTLY a children’s horse now. She is grandma age for horses and deserves a happy retirement).

Prince – White Welsh Pony 50″ tall – weight limit 160 lbs – (yes, he’s smaller than Lacey, but he’s 9 and in his prime).

Jester – White Pony 46″ tall – weight limit 120 lbs – (he’s also in his prime, but he is new this year, and we don’t want to push him while he gets used to his new job as a pony ride horse).

Mini Cooper – Spotted Mini 38″ tall – weight limit 60 lbs – (he’s a sturdy little guy, but let’s not squish him!)

Champ – Black Mini 36″ tall – weight limit 60 lbs – (he’s a sturdy little guy, but let’s not squish him!)

Ginger – Brown Mini 38″ tall – weight limit 60 lbs – (She’s young, so we don’t want to push her)

Ivan – Red Arabian Gelding 62″ tall – weight limit 160 lbs – (Ivan is typically a show horse. We only use him for pony rides if we are really busy).

Kota – Spotted Mare 62″ tall – weight limit 140 lbs – (Kota was abused by her previous owners so we try to keep her work here light).

Leo – Brown Gelding 70″ tall – weight limit 200 – 250 – (Leo is a retired show horse. We typically only use him for rides if adults would like to ride).

What Kinds of Animals Do You Have?

For our petting zoos, you get to request which animals you would like to see. We have all the basic farm animals and a few reptiles. We do not have exotics.

  • Mini Horse
  • Mini Donkey
  • Mini Zebu (a type of cattle)
  • Mini Pig (about 60 lbs full grown)
  • Dwarf Goats
  • Sheep
  • Ducks
  • Chickens
  • Rabbits (typically no holding – just petting)
  • Friendly Corn Snake and Ball Python (yes they can be held)
  • Box Turtles
  • Leopard Geckos (kids may hold – IF they are being quiet and gentle)
  • Pyrenees Dog (Children usually call her the Polar Bear – she is a great option if you have children who are afraid of other animals AND you don’t already have dogs)

How Much Time Do People Typically Book?

For birthday parties most people book 1-2 hours, but we are happy to stay longer if you need us to.

Church and Community events typically last 2-4 hours.

Our booking form allows events up to 5 hours without checking with us. If you have an event that is longer, contact Marta directly to make sure the times will work. She will manually create a booking for you and send an invoice. For scheduling questions, email is the best contact: [email protected].

Can We Feed the Animals?

Yes! The petting zoo animals may have treats.

We try to avoid feeding the pony rides horses until after the event or else they get distracted and antsy.

  • Tree Leaves – Goat, Sheep, Cow and sometimes pig
  • Apples – horse, donkey, goat, sheep, pig and sometimes cow
  • Carrots – horse, donkey, goat, sheep, pig and sometimes cow
  • Watermellon – goat, sheep, pig, chickens – sometimes cow, horse and donkey
  • Strawberries – horse, goat, sheep, pig, chickens – sometimes cow, donkey, duck,  rabbit and turtle
  • Lettuce/cabbage – horse, donkey, goat, sheep, pig – sometimes cow and rabbit
  • Bread – horse, donkey, goat, sheep, pig – sometimes chickens and cow
  • Corn – horse, donkey, goat sheep, pig, chicken, duck, cow – (must be careful not to feed too much)
  • Pizza crust – pig!

We can also provide a vending machine with grain/treat for the animals. It requires a quarter to operate and dispenses a small handful of feed (perfect for toddler hands). To request the vending machine, simply make a note on the booking form.

Can we Visit the Animals at the Farm?

Unfortunately, no, you cannot visit animals at our location. We live on a narrow road, and it is against or neighborhood rules since they don’t want the extra traffic on the road. We are happy to bring the animals to you though!

Do You Discount or Donate to Charity?

Yes and no.

We send 10% of ALL proceeds (before expenses) to help needy families purchase farm animals. In many 3rd word countries, a business with farm animals can change a child’s life. Milk from cows can provide much needed nutrition and it can be sold to earn money to help pay for school costs. Other farm animals also help by providing wool for clothing and can help with plowing.

Because we have a specific cause that we work toward supporting, we don’t make donations or offer discounts for any other cause. We’d love to help, but we believe that be staying focused we will be able to make the greatest impact.

Contact Us: Didn’t find your question above?

If you don’t see the answer to your question, simply fill out the contact form below, and we will get back to you as soon as possible.

Whether it’s a question, comment, or kudos (love those!), feel free to use the form below. Or, you can contact us by phone or direct email using the information to the right.

Other Contact Info

Cowboy Critters Petting Farm & Pony Rides
Wildwood, MO 63038
573-416-3150 (Marta)

Are we liked?

Jeff, Everything went great! The girls did an excellent job and all the kids just loved petting-feeding the animals. Thanks again for everything! Dominic’s birthday was a wonderful day that we will never forget.

Angelia Palazzolo

Dear Jeff, I just want to thank you for being a part of our son Victor’s big day – 1 year old! Your wonderful animals made all the difference for our party on such a hot, summer day.

Charles & Joy Williams